Privacy Policy

1. Who We Are

JND Transport and Logistics Pty Ltd (ABN 79 702 805 589) provides freight and logistics services throughout Melbourne VIC and across Australia. In this policy, "we", "us" and "our" refer to JND Transport and Logistics Pty Ltd. You can contact us regarding any privacy matter at ceo@jndtransportandlogistics.online.

2. The Australian Privacy Principles

The Privacy Act 1988 (Cth) and the Australian Privacy Principles govern the way organisations must collect, use, handle and store personal information. We are bound by these principles and take our obligations seriously. Where we act as a small business operator under the Privacy Act, we nevertheless choose to adopt the standards set out in this policy as a matter of good practice.

3. What Personal Information We Collect

The types of personal information we may collect include:

• Your name and, where relevant, your business or company name;
• Contact details such as your email address, delivery address, pickup address and suburb;
• Details of your enquiries, quote requests and correspondence with us;
• Consignment details, including the nature of freight, delivery instructions and scheduling requirements necessary to perform our services;
• Billing information relevant to invoicing our services;
• Records of communications between you and our team.

We only collect personal information that is reasonably necessary for one or more of our functions or activities. Where it is lawful and practicable, we will allow you to deal with us anonymously or using a pseudonym; however, in most cases freight and logistics services cannot be delivered without sufficient consignment and contact details.

4. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

• Submit a quote request through our website;
• Contact us by email at ceo@jndtransportandlogistics.online or through our contact page;
• Engage us to provide freight, cartage or logistics services;
• Communicate with us about an existing booking or consignment.

In some circumstances we may collect information about you from third parties, such as a client who books a delivery on behalf of a recipient, or from our subcontracted carriers where a consignment requires it. We will take reasonable steps to notify you of such collection.

5. Sensitive Information

We do not ordinarily collect sensitive information (such as health information or information about political or religious beliefs). If you provide special delivery instructions that reveal sensitive information, we will only use or disclose that information as necessary to complete the freight service and as permitted by the Australian Privacy Principles.

6. Purposes for Which We Use Personal Information

We use and disclose personal information for the primary purpose of providing freight and logistics services, including:

• Providing quotes and responding to enquiries;
• Planning, scheduling and completing consignments and deliveries;
• Invoicing, accounts management and credit control;
• Coordinating with carriers, subcontractors and depots involved in moving your freight;
• Managing safety, insurance and risk across our operations;
• Meeting legal, regulatory and audit obligations applicable to transport and logistics in Australia.

We will not use or disclose personal information for a secondary purpose unless an exception under the APPs applies, or unless you have consented to the secondary use or disclosure.

7. Direct Marketing

We may occasionally use contact details to send you updates about our services that we believe may be relevant to you. Every direct marketing communication will include a clear way for you to opt out, and you may also request at any time that we not send you further marketing communications by emailing ceo@jndtransportandlogistics.online. We will action opt-out requests promptly and free of charge.

8. Disclosure to Third Parties

We may disclose personal information to third parties where it is reasonably necessary for our services, including:

• Subcontracted carriers, drivers and freight partners who assist in delivering consignments;
• Providers of administrative, IT, payment processing and professional services who support our business;
• Insurers and professional advisers where reasonably required;
• Government agencies, regulators, courts or law enforcement where required or authorised by Australian law.

We take reasonable steps to ensure that any third party to whom we disclose personal information handles that information in a manner consistent with this policy and the Australian Privacy Principles.

9. Overseas Disclosure

We generally store and process personal information within Australia. If, at any time, we use an online service or cloud provider that involves storage or access outside Australia, we will take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles, and this policy will be updated to reflect the relevant country where practicable.

10. Data Quality

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant. If you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at ceo@jndtransportandlogistics.online and we will take reasonable steps to correct it.

11. Data Security

We hold personal information in electronic form and take reasonable steps to protect it from misuse, interference, loss and from unauthorised access, modification or disclosure. These steps include access controls on our systems, secure handling of consignment records and limiting access to personal information to team members who need it to perform their duties. When personal information is no longer required for the purposes for which it was collected and no retention obligation applies, we take reasonable steps to destroy or de-identify it.

12. Access to Your Personal Information

You may request access to the personal information we hold about you by contacting us at ceo@jndtransportandlogistics.online. We will respond within a reasonable period. In some circumstances permitted by the Australian Privacy Principles, we may decline to provide access, and if so we will give you written reasons and information about how you may complain. We may charge a reasonable fee for providing access where permitted.

13. Correction of Personal Information

If you request that we correct personal information we hold about you, we will take reasonable steps to correct it so that it is accurate, complete, up to date, relevant and not misleading. If we refuse a correction request, we will notify you in writing of the reasons and record the request alongside the information where appropriate.

14. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. Cookies do not personally identify you; they record information such as pages visited and browser type. Most browsers allow you to refuse cookies or delete them through your browser settings. Disabling cookies may affect some functionality of our website.

15. Links to Other Websites

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external website you visit.

16. Complaints and Feedback

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us with details of your concern at ceo@jndtransportandlogistics.online. We will:

• Acknowledge your complaint within a reasonable period;
• Investigate the matter and respond to you in writing; and
• Take appropriate action where a breach is identified.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au. The OAIC is the independent regulator responsible for privacy in Australia.

17. Anonymity and Pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. Because freight and logistics services require accurate consignment, pickup and delivery details, anonymity is generally not practicable once a booking is made. General enquiries, however, may be made without providing your full name.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The current version will always be published on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.

19. How to Contact Us

For all privacy matters, including access requests, corrections, complaints and questions about this policy, please contact:

JND Transport and Logistics Pty Ltd
ABN 79 702 805 589
Melbourne VIC, Australia
Email: ceo@jndtransportandlogistics.online
Website: https://jndtransportandlogistics.online